Yodel apologises after woman finds parcel she ordered two years ago while gardening
A delivery company has apologised after a woman discovered a parcel in her garden that was ordered more than two years ago.
Meg Johnson, 30, says she was told the package containing a dress had been delivered in 2022 but she could find no trace of it at the time.
She found the parcel in a raised bed at the bottom of her garden in Rhondda Cynon Taf, South Wales, when she was doing “some much-needed weeding” – but the dress was now decomposed and ruined.
Ms Johnson said she believes the parcel was “slung over the garden wall” by the courier.
“Upon further inspection I see it’s the dress I ordered two years ago,” she said.
“The bag has been torn open where I can only assume wildlife have been at it, and the dress itself was wet, covered in soil, home to a lot of bugs, and pretty much totally decomposed.”
Ms Johnson, who is recovering from heart surgery, said she was “so disappointed” with the service.
She said she contacted the courier company at the time but it said the item had been “marked as delivered on their end” and it “could do nothing about it”.
Ms Johnson has contacted Yodel since she discovered the missing dress.
“I emailed the CEO complaints email address for Yodel and had just a very generic response basically saying they can’t do anything as they only keep records for three months,” Ms Johnson added.
A Yodel spokesperson has apologised to Ms Johnson.
“The safe delivery of parcels is our number one priority, and we are sorry that Ms Johnson’s experience did not meet the high standards we strive for,” the spokesperson said.
“We would encourage anyone expecting a delivery to share a safe space exclusively via our app where we have also introduced access to proof of delivery images.”